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Enhanced CPD Course

The Patient Journey

  • Online Learning
  • Multi-choice quiz



CPD Topics covered

  • Practice Management

Learning Objectives

This course is designed to teach the learner:

  • The differences between patient journey and customer service
  • The importance of first impressions
  • The impact of the daily huddle

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • Create a patient journey handbook
  • Build rapport with patients
  • Meet and greet patients in line with the practices values
  • Act within the practices ethos
Target Audience
  1. Receptionist
  2. DCP
  3. Dental Therapist
  4. Dentist
  5. Dental Technician
  6. Orthodontic Therapist
  7. Practice Manager
  8. Trainee
  9. Clinical Dental Technician
  10. Dental Hygienist
  11. Dental Nurse
High Level Learning Outcomes
  1. B – Effective Management
Regulatory Standards
QCF Level
Level 3
  1. None

About the Instructor

Luciana Lima Cardoso

Verified Instructor


São Leopoldo Mandic College, Vila Velha – ES, Brazil

Post-grad degree Improvements in Endodontics (Rotatory and reciprocating movements + surgical microscopy)


EAD São Leopoldo Mandic College, Campinas-SP, Brazil

Post grad degree in Labour’s Dentistry


Faesa College, Espírito Santense, Brazil

Bachelor degree in Dentistry (dental surgery)


  • 2003 - Bachelor degree in Dentistry (dental surgery)
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