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Enhanced CPD Course

The Patient Journey

  • Online Learning
  • Multi-choice quiz

2h

CPD

CPD Topics covered

  • Practice Management

Learning Objectives

This course is designed to teach the learner:

       
  • The differences between patient journey and customer service
  •    
  • The importance of first impressions
  •    
  • The impact of the daily huddle

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

       
  • Create a patient journey handbook
  •    
  • Build rapport with patients
  •    
  • Meet and greet patients in line with the practices values
  •    
  • Act within the practices ethos
Target Audience
  1. Clinical Dental Technician
  2. DCP
  3. Dental Hygienist
  4. Dental Nurse
  5. Orthodontic Therapist
  6. Practice Manager
  7. Receptionist
  8. Trainee
  9. Dental Technician
  10. Dental Therapist
  11. Dentist
High Level Learning Outcomes
  1. B – Effective Management
Regulatory Standards
  1. LEADERSHIP
QCF Level
Level 3
Specialty
  1. None

About the Instructor

Luciana Lima Cardoso

Verified Instructor

2015

São Leopoldo Mandic College, Vila Velha – ES, Brazil

Post-grad degree Improvements in Endodontics (Rotatory and reciprocating movements + surgical microscopy)

2011

EAD São Leopoldo Mandic College, Campinas-SP, Brazil

Post grad degree in Labour’s Dentistry

2003

Faesa College, Espírito Santense, Brazil

Bachelor degree in Dentistry (dental surgery)

Qualifications

  • 2003 - Bachelor degree in Dentistry (dental surgery)
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