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Enhanced CPD Course

Raising Concerns

  • Online Learning
  • Multi-choice quiz

1h

CPD

CPD Topics covered

  • Legal and Ethical Issues
  • Communication Skills
  • Safeguarding Children and Young People
  • Safeguarding Vulnerable Adults

Learning Objectives

This course is designed to teach the learner:

  • When concerns are to be raised regarding a workplace environment or behavior that is placing patients at risks.
  • To whom (person or agency) a specific type of concern is to be reported. Including alternative persons or agencies that can be contacted if there is an illegal or dangerous activity within the workplace.
  • How to facilitate an open, shared culture within the practice where others can feel safe raising their concerns among the team or to management.
  • The steps of a formal enquiry process and what activities occur during each stage of the review.
  • An overview of workplace requirements that fall under practice policies as governed by Standard 8 regulations.

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • Speak up to raise awareness, even if he or she is not in a position of control or influence.
  • Name 3 committees that may be involved in full public enquiries.
  • If an allegation arises, first approach their colleague in an effort to clear the air before progressing to management or a government report.
  • Explain who on the dental team has explicit vs. moral responsibilities and duties.
  • Define the four points that should be included in a practice policy.
Target Audience
  1. DCP
  2. Dental Therapist
  3. Receptionist
  4. Clinical Dental Technician
  5. Dental Nurse
  6. Dental Technician
  7. Dentist
  8. Orthodontic Therapist
  9. Practice Manager
  10. Trainee
  11. Dental Hygienist
High Level Learning Outcomes
  1. A – Effective Communication
Regulatory Standards
  1. SAFE
QCF Level
Level 3
Specialty
  1. None

About the Instructor

Sharon Boyd

Verified Instructor

2016

Amberton University, Dallas, TX

Bachelor of Science, Human Relations and Business

2001

Tyler Junior College, Tyler, TX

Tyler Junior College, Tyler, TX — Associate of Applied Science, Dental Hygiene

Qualifications

  • 2001 - Associate of Applied Science, Dental Hygiene

Reviews

Jessica Curant

19th Feb 2019

Great

Moyra Wilkinson

31st Dec 2018

Excellent information 
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