Limited Discount: Ends today at midnight: 30% off everything today. Use promo code ECPD-30-MWQ

Enhanced CPD Course

Patient Communication Part 2

  • Online Learning
  • Multi-choice quiz

1h 30m


CPD Topics covered

  • Legal and Ethical Issues
  • Communication Skills
  • Safeguarding Children and Young People
  • Safeguarding Vulnerable Adults

Learning Objectives

This course is designed to teach the learner:

  • Methods used to improve one's communication style and presentation techniques when talking to patients about their dental care.
  • Specific processes involved in retaining information can interfere with certain people retaining information depending on how it is presented to them.
  • Properly conducting telephone calls with patients, so as to drive the conversation in a successful manner.
  • Reviewing the four different aspects of services that should be included in treatment plan disclosures, as well as the perceptions that drive patient compliance related to the recommended care.

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • Name the first steps in presentation skills.
  • Initiate patient conversations with the end goal in mind.
  • List the three types of processes necessary for retaining information.
  • Categorise the four stages of a patient phone call.
  • Explain the two parts of retention.
Target Audience
  1. Clinical Dental Technician
  2. Dental Nurse
  3. Dental Therapist
  4. Practice Manager
  5. Receptionist
  6. Trainee
  7. DCP
  8. Dental Hygienist
  9. Dental Technician
  10. Dentist
  11. Orthodontic Therapist
High Level Learning Outcomes
  1. A – Effective Communication
Regulatory Standards
QCF Level
Level 3
  1. None

About the Instructor

Luciana Lima Cardoso

Verified Instructor


São Leopoldo Mandic College, Vila Velha – ES, Brazil

Post-grad degree Improvements in Endodontics (Rotatory and reciprocating movements + surgical microscopy)


EAD São Leopoldo Mandic College, Campinas-SP, Brazil

Post grad degree in Labour’s Dentistry


Faesa College, Espírito Santense, Brazil

Bachelor degree in Dentistry (dental surgery)


  • 2003 - Bachelor degree in Dentistry (dental surgery)
Enhanced CPD Pro Logo