This course is designed to teach the learner:

• How to develop and improve one's active listening skills so as to increase communication and relationships with patients.
• What communication style adaptations are necessary to build empathy with a patient.
• Methods used to enhance the patient consultation and treatment planning experience.
• How to use patient education techniques to address behaviors and change attitudes of patients, in regard to choices they make about their dental health.

Following the completion of this course, the learner will be able to:

• Name the physical changes that occur during active listening.
• Identify the type of communication needs exhibited by the patient.
• List four character groups and their traits.
• Explain the 6 rights that patients should know or be entitled to.
• Define steps that can be taken to manage patient stress.
• Respect cultural values and differences of others.