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Enhanced CPD Course

Patient Communication: Part 1

  • Online Learning
  • Multi-choice quiz

1h 30m


CPD Topics covered

  • Legal and Ethical Issues
  • Communication Skills
  • Safeguarding Children and Young People
  • Safeguarding Vulnerable Adults

Learning Objectives

This course is designed to teach the learner:

  • How to develop and improve one's active listening skills so as to increase communication and relationships with patients.
  • What communication style adaptations are necessary to build empathy with a patient.
  • Methods used to enhance the patient consultation and treatment planning experience.
  • How to use patient education techniques to address behaviors and change attitudes of patients, in regard to choices they make about their dental health.

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • Name the physical changes that occur during active listening.
  • Identify the type of communication needs exhibited by the patient.
  • List four character groups and their traits.
  • Explain the 6 rights that patients should know or be entitled to.
  • Define steps that can be taken to manage patient stress.
  • Respect cultural values and differences of others.
Target Audience
  1. Practice Manager
  2. Trainee
  3. Clinical Dental Technician
  4. Dental Nurse
  5. Dental Technician
  6. Dental Therapist
  7. Dentist
  8. Receptionist
  9. DCP
  10. Dental Hygienist
  11. Orthodontic Therapist
High Level Learning Outcomes
  1. A – Effective Communication
Regulatory Standards
QCF Level
Level 3
  1. None

About the Instructor

Luciana Lima Cardoso

Verified Instructor


São Leopoldo Mandic College, Vila Velha – ES, Brazil

Post-grad degree Improvements in Endodontics (Rotatory and reciprocating movements + surgical microscopy)


EAD São Leopoldo Mandic College, Campinas-SP, Brazil

Post grad degree in Labour’s Dentistry


Faesa College, Espírito Santense, Brazil

Bachelor degree in Dentistry (dental surgery)


  • 2003 - Bachelor degree in Dentistry (dental surgery)


Julie-Ann Pawley

2nd Sep 2019

excellent course to get you intune with how important listening skills are

Tarryn Bethel

22nd Jun 2019

very informative

Preetha Sankarankutty

12th Feb 2019

This addresses Safreguarding Children and vulnerable adults, Legal and ethical issues

Moyra Wilkinson

30th Dec 2018

Very helpful 
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