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Enhanced CPD Course

Making a Difference: How to Have a Positive Impact on People

  • Online Learning
  • Multi-choice quiz



CPD Topics covered

  • Communication Skills
  • Practice Management

Learning Objectives

This course is designed to teach the learner:

  • Increased confidence in influencing other people’s behaviour and their attitudes towards us
  • A higher level of awareness of steps that can be taken to have a positive impact on people in our interactions with them.

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • understand the importance of how we interact with people
  • appreciate the key role of influencing skills
Target Audience
  1. Clinical Dental Technician
  2. Dentist
  3. Orthodontic Therapist
  4. Practice Manager
  5. DCP
  6. Dental Hygienist
  7. Dental Nurse
  8. Dental Technician
  9. Dental Therapist
  10. Receptionist
  11. Trainee
High Level Learning Outcomes
  1. C – Maintenance in Field of Practice
Regulatory Standards
QCF Level
Level 3
  1. None

About the Instructor

Neil Thompson

Verified Instructor

About Neil

Having established himself as one of the most highly respected figures in UK social work, Neil now uses his expertise to help individuals and organisations (in social work and beyond) to achieve optimal results. His expertise encompasses equality and diversity; stress; conflict management; mental health and well-being; loss, grief and trauma; communication; reflective practice and self-directed learning; and leadership and people management.

He has held or full or honorary professorships at four UK universities. He is a well-established and much-appreciated author who excels in blending theory and practice and presenting complex ideas clearly without oversimplifying them. He is also a highly experienced educator who now specialises in developing innovative online learning solutions. He tutors the Avenue Professional Development Programme, an online learning community geared towards maximising learning. He is also a well-respected adviser who offers consultancy, mediation and conflict management, expert witness services as well as coaching and mentoring services.


  • Professor Neil Thompson
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