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Enhanced CPD Course

Introduction to Reception Skills

  • Online Learning
  • Multi-choice quiz

1h 30m


CPD Topics covered

  • Communication Skills

Learning Objectives

This course is designed to teach the learner:

  • to treat callers and patients in a professional manner, including best practices for creating a good first impression.
  • The benefits of smiling and laughter in the workplace environment.
  • How effective receptionist skills and practices impact a patient's opinion of the practice as a whole.
  • Recognise specific receptionist duties, as well as when, why, or how they ought to be properly carried out.
  • A general outline of the job skills and duties of a receptionist.
  • Techniques that can be used to memorise patient names.

Anticipated Outcomes

Following the completion of this course, the learner will be able to:

  • Name the three processes of memory.
  • Demonstrate how to treat callers with professionalism.
  • Name five patient services that a receptionist is responsible for.
  • Name six legal services that must be ensured during receptionist duties.
  • Briefly describe and explain the five categories of Maslow's Hierarchy of Needs.
Target Audience
  1. Dental Technician
  2. Orthodontic Therapist
  3. Clinical Dental Technician
  4. DCP
  5. Dental Hygienist
  6. Practice Manager
  7. Receptionist
  8. Trainee
  9. Dental Nurse
  10. Dental Therapist
  11. Dentist
High Level Learning Outcomes
  1. A – Effective Communication
Regulatory Standards
QCF Level
Level 3
  1. None

About the Instructor

Haleigh Pouliot

Verified Instructor


Broome Community College, Binghamton, NY

Graduated May 2013 with Associate's Degree in Dental Hygiene


  • 2013 - Associate's Degree in Dental Hygiene


Ann Steed

5th Apr 2019

this course was very interesting 
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